This page explains how Teletrade Investor Solutions uses information submitted through this website and its enquiry form.
Enquiries and contact information
The case-review form collects your name, phone number, type of assistance and the holding details you choose to provide. We record your contact consent, a case reference and submission time. We use this information to review and respond to your enquiry by phone or message.
Please share only basic information at this stage. Do not submit passwords, OTPs, PINs, bank login details or copies of sensitive identity documents through the initial enquiry form. We will explain any case-specific document requirements separately.
Accounts, preferences and security
If you use the website’s account-based market tools, information may include your name, email, authentication identity, session identifiers, watchlists, saved screens, reminders and preserved virtual-paper records. Security and rate-limit records help prevent abuse and diagnose errors. Account passwords are stored as cryptographic hashes.
How information is used
Information is used to operate requested services, respond to enquiries, maintain account features and protect the website. Teletrade Investor Solutions does not sell personal data. An initial enquiry is not a submission to IEPF, an RTA or a company. Any subsequent document-sharing requirements are discussed as part of the case.
Third-party contact channels
WhatsApp links open WhatsApp, and email or phone links open the relevant application on your device. Information you provide through those services is also subject to their privacy practices. Official-reference links lead to websites operated by their respective authorities.
Security and retention
Access to enquiry records is restricted to authorised administrative access. Operational records are retained as needed for service, security and applicable legal requirements. No online system can promise absolute security.
Your choices and questions
You may request access, correction or deletion of your information, or ask us to stop contacting you about an enquiry, by emailing support@teletrade.in. Include your case reference if available, but do not email passwords or OTPs. We may need to verify your identity before acting on a data request.