Trace the record
Use old statements, dividend warrants, correspondence or certificate details to identify the issuer and current RTA.
Lost Share Certificate Assistance
Missing certificates. A clear way forward.
Assistance with tracing the holding, understanding the issuer’s requirements and preparing a lost-certificate service request.
Discuss your caseCheck the right route
Confirm whether the matter calls for a duplicate-security request, IEPF claim, transmission or another service.
Prepare the loss documents
Organise the issuer’s prescribed forms and declarations. Affidavits, indemnities and additional evidence depend on the case.
Confirm demat readiness
Review the holder details and Client Master List for the applicable demat-credit process.
Process
A structured way forward.
- 01
Identify and verify
Confirm the company, folio, registered holders and status of the missing certificates with the issuer or RTA.
- 02
Build the request file
Follow the current checklist, resolve record mismatches and collect the supporting documents applicable to the holding.
- 03
Submit and follow up
Keep submission references and assist with clarification requests until the issuer communicates its decision.
Initial checklist
Documents that may help.
The exact requirement depends on the company, RTA and facts of the case. Start with whatever is available.
- Company and registered shareholder names
- Folio or certificate numbers, if known
- Old dividend warrants or issuer correspondence
- Available identity and address records
- Demat account details, when required
- Information about the loss and issuer-requested declarations
Do not send original identity or holding documents to an unverified recipient. Requirements and approval are determined by the company or RTA; recovery is not guaranteed.